Frequently Asked Question!

EQUA SMART water bottle goes way beyond the functions of a water bottle. Its smart features turn it into a personalised health coach that will help you take your hydration habit to the next level. With motion technology integrated, the bottom tracker of the bottle will glow every time you need to take a sip of water. 

Connect your bottle to the smart app, let it analyse your lifestyle and unique body characteristics and let the magic begin! The app connects to your bottle, tracking, analysing, recommending your daily water intake, and supporting you whenever you need a boost.

Connect your EQUA SMART bottle to the smart app, let it analyse your lifestyle and unique body characteristics and let the magic begin! The app tracks, analyses, recommends your daily water intake, and supports you whenever you need a boost. And for those busy stressful days, it also includes a breathing feature that helps you focus on your breath and center your thoughts whenever you need it.

  1. Carefully take the tracker off the bottle. There is a socket for the USB connector on the top of the tracker capsule.
  2. For recharging the battery using a micro B type USB cable only (included in the box). Take off the safety silicone plug that is covering the connector on the tracker.
  3. Connect the cable with the tracker while it is detached from the bottle.
  4. Once the battery is full, attach the safety silicone plug back on and put the tracker back to the bottom of the bottle. Double tap the bottle – the tracker will glow if the battery is successfully recharged.

If your tracker is blinking (double tap to check!) it means there is no hardware issue. The problem might be that your bottle connected to another phone.

Please, follow the following simple steps:

1. Make sure there is only one phone in the vicinity with the open Bluetooth connection.
2. Go to your phone’s settings and check the connected devices. If you find the EQUA smart bottle there please make sure to delete it.
3. Pair the bottle with the moving gesture – please make sure to check the exact starting position of the tracker in your hand how it has to be faced (facing upwards) and please make sure you count the exact same number of turns – for more info on how to pair the bottle with gestures, please check this video from the 53sec forward – https://www.youtube.com/watch?v=jiGdmlLpmKE

Handle your battery carefully! You can check the battery indicator in the EQUA app at any time. When the battery is low, the app will also remind you to recharge it. The fully charged battery typically lasts around a month. 

Carefully take the tracker off the bottle. There is a socket for the USB connector on the top of the tracker capsule.

For recharging the battery using a micro B type USB cable only (included in the box). Take off the safety silicone plug that is covering the connector on the tracker. Connect the cable with the tracker while it is detached from the bottle.

Once the battery is full, attach the safety silicone plug back on and put the tracker back to the bottom of the bottle. Double tap the bottle – the tracker will glow if the battery is successfully recharged.

Got any question or need to solve an issue? 

Please visit our FAQ & troubleshooting page, here.

MICROWAVE:

No, please don’t put your bottle in the microwave. ALL bottle parts are NOT microwave safe.

FRIDGE: 

Since the bottle is double-walled and will keep your beverage hot for up to 12hours and cold for up to 24hours there is no need to refrigerate it, as it will have no effect on the liquid inside. If you want to keep your beverage cold, we suggest you put some ice in your beverage and this should help to keep your beverage cold for at least 24 hours. However, you can still put your bottle in the fridge if needed, but please remove the tracker first.

You can unpair your bottle and it will not send you the reminders or track the volume. This function is available in the EQUA app bottle settings – “Unpair this bottle”.